SkillForge Privacy Policy

Introduction

Welcome to SkillForge's Privacy Policy. At SkillForge, operated by InnovateLearn Solutions, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of users ("you") who visit our website, use our online learning platform, and interact with our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of this policy. Your continued use of our services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

Information We Collect

We collect several types of information from and about users of our services, including:

Information You Provide to Us

• Personal Information: When you register for an account, enroll in a course, or contact us, we may collect personal information such as your name, email address, postal address, phone number, and payment information.
• Profile Information: You may choose to provide additional information for your profile, such as your educational background, work experience, skills, and interests.
• User Content: We collect content you submit to our platform, such as forum posts, comments, assignments, and survey responses.
• Communications: We collect information about your communications with us, including email correspondence, chat logs, and customer support inquiries.

Information We Collect Automatically

• Log Data: Our servers automatically record information ("log data") created by your use of our services. Log data may include your IP address, browser type, operating system, referring website, pages visited, and search terms.
• Cookies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device.
• Device Information: We may collect information about the device you use to access our services, including the device type, model, and operating system.
• Location Information: With your consent, we may collect information about your precise location. You can disable location tracking in your device settings.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide, maintain, and improve our services, including personalizing your learning experience, recommending courses, and troubleshooting technical issues.
• Communicating with You: We use your information to communicate with you about your account, course updates, promotional offers, and other important information.
• Processing Payments: We use your payment information to process your transactions and prevent fraud.
• Personalizing Your Experience: We use your information to personalize your experience on our platform, such as displaying content that is relevant to your interests and goals.
• Analyzing Usage: We use your information to analyze how users interact with our services, identify trends, and improve our platform.
• Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who help us operate our platform, process payments, send emails, and provide customer support. These service providers are contractually obligated to protect your information and only use it for the purposes we specify. Examples include secure payment gateways, email marketing platforms and cloud hosting services.
• Instructors: When you enroll in a course, we may share your information with the instructor of that course. Instructors may use your information to provide you with personalized feedback, answer your questions, and improve their courses.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only share your information with your consent.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information, such as payment information, during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their duties.
• Security Monitoring: We regularly monitor our systems for security vulnerabilities and threats.
• Regular Audits: We conduct regular security audits to ensure that our security measures are effective.
• Employee Training: Our employees receive regular training on data security best practices.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to correct inaccurate or incomplete personal information.
• Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete the information as soon as possible.

International Transfer

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please be advised that we transfer personal information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: