Our Commitment to Accessibility
At SkillForge, we are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many available standards and guidelines.
SkillForge strives to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for all people.
We understand that accessibility is an ongoing effort. We are constantly seeking solutions that will bring all areas of our site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing the SkillForge website, please don’t hesitate to contact us.
Accessibility Features Implemented
SkillForge has implemented the following features to enhance accessibility for all users:
- Semantic HTML: We use semantic HTML5 elements to structure our content, providing a clear and logical structure for assistive technologies.
- Alternative Text for Images: All images have descriptive alternative text (alt text) to convey their meaning to users who cannot see them.
- Keyboard Navigation: Our website is fully navigable using a keyboard, allowing users who cannot use a mouse to access all content and functionality.
- Color Contrast: We have ensured sufficient color contrast between text and background colors to meet WCAG guidelines, making our content easier to read for users with low vision.
- Adjustable Text Size: Users can easily adjust the text size in their browsers to suit their individual needs.
- Clear and Consistent Navigation: Our website has a clear and consistent navigation structure, making it easy for users to find the information they need.
- Form Labels and Instructions: All form fields have clear labels and instructions, making it easier for users to understand and complete forms.
- ARIA Attributes: We use ARIA (Accessible Rich Internet Applications) attributes to provide additional information to assistive technologies, enhancing the accessibility of interactive elements.
- Video Captions and Transcripts: All videos have captions and transcripts available, making them accessible to users who are deaf or hard of hearing.
- Responsive Design: Our website is designed to be responsive, adapting to different screen sizes and devices to provide an optimal viewing experience for all users.
- Focus Indicators: We provide clear focus indicators for interactive elements, allowing keyboard users to easily see which element is currently selected.
Using Assistive Technologies with SkillForge
SkillForge is designed to work well with a variety of assistive technologies, including screen readers, screen magnifiers, and voice recognition software. Here are some tips for using our site with assistive technologies:
- Screen Readers: Ensure that your screen reader is up to date and configured correctly for optimal performance. We recommend using the latest versions of NVDA, JAWS, or VoiceOver.
- Keyboard Navigation: Use the Tab key to navigate between interactive elements, and the Enter key to activate links and buttons. Use the arrow keys to navigate within menus and lists.
- Text Size Adjustment: Use your browser's zoom functionality to increase or decrease the text size as needed.
- Color Customization: If you have difficulty reading content due to color contrast, consider using a browser extension or assistive technology to customize the colors on the page. Our dark mode option can also improve readability for some users.
Known Accessibility Limitations
Despite our best efforts, some areas of SkillForge may not yet be fully accessible. We are aware of the following limitations and are working to address them:
- Complex Tables: Some complex tables may not be fully accessible to screen readers. We are working to simplify these tables or provide alternative formats.
- Third-Party Content: Some third-party content, such as embedded videos or social media feeds, may not be fully accessible. We are working with our vendors to improve the accessibility of this content.
- Dynamic Content Updates: Occasional dynamic content updates may temporarily disrupt the user experience for screen reader users. We are implementing techniques to minimize these disruptions.
Feedback and Contact Information
We welcome your feedback on the accessibility of SkillForge. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
- Email: accessibility@skillforge.com
- Phone: (555) 123-4567
- Contact Form: Contact Us
We will do our best to respond to your feedback in a timely manner and to address any accessibility issues as quickly as possible. Our team, led by Amelia Rodriguez, our dedicated Accessibility Officer, is committed to ensuring a positive and inclusive experience for all users.
Formal Grievance Procedure
If you feel that your accessibility needs have not been adequately met, SkillForge offers a formal grievance procedure. This process is designed to address and resolve accessibility-related complaints in a fair and efficient manner.
- Submission of Grievance: Submit a detailed written grievance to our Accessibility Officer via email at accessibility@skillforge.com . The grievance should include a clear description of the accessibility issue, the specific web page or content affected, and any assistive technologies used.
- Acknowledgement: We will acknowledge receipt of your grievance within five business days.
- Investigation: Our Accessibility Officer will conduct a thorough investigation of the issue, which may involve consulting with technical experts and users with disabilities.
- Proposed Resolution: Within thirty business days of receiving the grievance, we will provide you with a written proposed resolution, which may include specific steps we will take to address the accessibility issue and a timeline for implementation.
- Appeal: If you are not satisfied with the proposed resolution, you may appeal to our Senior Management team within fifteen business days of receiving the proposed resolution.
- Final Decision: Our Senior Management team will review the appeal and provide a final decision within thirty business days.
SkillForge is dedicated to continuous improvement in accessibility and welcomes feedback from all users. We believe that by working together, we can create a more inclusive online learning environment for everyone.
This accessibility statement was last updated on October 26, 2025.